• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
JillBJarvis.com
  • Events Calendar
    • Houston Events for Today
  • What to do in Houston
    • Free Things to Do
    • Houston Mural Map
    • Houston Field Trips
    • Farms and Safaris
    • Houston Parks
  • Restaurants
  • Travel
    • Family Travel from Houston
  • Resources
    • Summer Camps
    • Party Venues
    • Applying to HoustonISD Magnet Schools
    • Find a Preschool
    • Find a Doctor
    • Moving to Houston
  • Connect with Us
    • About Jill
    • Sign Up for the Newsletter
    • Contact Jill at JillBJarvis.com
    • Work with Us
menu icon
go to homepage
subscribe
search icon
Homepage link
  • Calendar
  • Any Day
  • Restaurants
  • Travel
  • About
  • Resources
  • Contact
  • Work with JillBJarvis.com
    • Email
    • Facebook
    • Instagram
    • LinkedIn
    • Twitter
  • ×

    Home » Resources » How to get a refund/rollover on your Rodeo Houston 2020 Tickets

    How to get a refund/rollover on your Rodeo Houston 2020 Tickets

    Modified: Jan 23, 2022 by Jill Jarvis · This post may contain affiliate links · This blog generates income via ads · #sponsoredpost · 4 Comments

    Rodeo Houston 2020 had to close after a week and a half... and they've now shared the plan for rolling over your purchased product to the 2021 season or getting it refunded.

    Rodeo Houston Horse Show

    This is from Rodeo Houston:

    The Process:

    Everyone who purchased Half-Price Carnival Ticket Packs will have the option to roll their remaining tickets to be used at the 2021 Carnival or get a refund for unused ride and game tickets. Regardless if they choose rollover or refund, everyone must upload their ticket packs to the Rodeo Carnival App.

    • All customers that have registered an account in the Rodeo Carnival app will receive a push notification (text message) informing you to open the Rodeo Carnival app and, if prompted to do so, install an update that will enable you to rollover or request your refund. The Rodeo Carnival app will walk you through the Rollover or Refund Process. We have made this process as simple as possible. If you choose to rollover you will immediately receive a card in your account that contains your bonus tickets which represents 20% of your remaining half-price tickets.
    • Once you upload the Ticket Packs to the app, it may take a few days before you receive the push notification to choose your option of Rollover or Refund. This is due to the approval process for changes made to the App through the App Stores. You will receive notification once it is approved.
    • If someone purchased full-price carnival tickets and is requesting a refund, they must e-mail: info@rcsfun.com or call 602.935.4060. These are the tickets and packs bought on-site at the Carnival.

    Timeline

    To ensure we get everyone’s request processed quickly, we are asking for all Half-Price Carnival Packs to be uploaded and the decision to roll-over or refund be made by Friday, April 3, 2020.

    Rollover Half-Price Carnival Packs

    You will receive a push notification via text message notifying you to open the Rodeo Carnival app and if prompted to get the latest update. The updated app will offer the ability to rollover your half-price tickets. To thank those customers who roll over to 2021, they will receive 120% of their remaining tickets per pack. A card will automatically appear in your account. If someone had 100 tickets remaining, they will see 120 next year when they come to the Carnival.

    Refund Half-Price Carnival Packs

    For those seeking a refund on unused half-priced ride and game tickets, you will need to make sure you have registered their Carnival Packs in the Rodeo Carnival App. Within the next few days you will receive a push notification, via text message, notifying you to open the Rodeo Carnival app. If you have not already installed the latest version of the app, you will be prompted to update. The updated app will offer you the ability to request a refund for your unused tickets. Once the request for refund has been processed, all half-price tickets and coupons will automatically be removed from your account. Once our offices are re-opened, we will begin processing all requests. Checks will be mailed as soon as possible.

    Food Cards

    All Food Cards purchased for 2020 will rollover and be valid for the 2021 Houston Livestock Show and Rodeo.

    • If you purchased a Food Card online and have not picked it up, it will be available at Will Call in 2021.

    Grounds Admission Tickets

    Grounds Admission Tickets can be rolled over and used for the 2021 Houston Livestock Show and Rodeo. For anyone who does not want to rollover Grounds Admission Tickets to the 2021 Show, they can come to the Rodeo offices and apply for the refund once we re-open. Grounds Admission Tickets must be presented and scanned for use to apply for refund.

    Grounds Season Pass

    Grounds Season Passes can be rolled over and used for the 2021 Houston Livestock Show and Rodeo. For anyone who does not want to rollover their Grounds Season Pass to the 2021 Show can come to the Rodeo offices and apply for the refund once we re-open. Refunds on Grounds Season Passes will be pro-rated based on usage.

    • If you used your pass three or more times, there is no refund.
    • If you used your pass two or fewer times, you will receive a pro-rated refund.
    • If you purchased a Season Pass online and have not picked it up, it will be available at Will Call in 2021.

    We ask that our customers be patient with us as we, like everyone else, are working through unprecedented times. Everyone who wants their money refunded will get that money refunded. We just ask for patience with the process.

    For anyone who will not upload the tickets to the App can come to the Rodeo offices and apply for the refund once they re-open. They will be announcing hours specifically to handle Half-Price Carnival Ticket Sales issues at some point in April. All timelines will be fluid based on mandates from local authorities and best practices. The number one concern is the health and safety of staff, volunteers and customers.

    For further information, please e-mail CTSCstatus@rodeohouston.com.

    « Where in Houston? Lee and Joe Jamail Skatepark!
    Volunteer as a family with Generation SERVE »

    About Jill Jarvis

    Jill Jarvis is the owner of JillBJarvis.com, a BigKidSmallCity.com and Things to Do in Houston, with Kids, blog!

    She is the mom of five and started the website years ago... when she was tired of constantly cleaning up the same mess in the family room.

    Another mom showed her that you could just go do fun things in Houston, without hours of planning.

    This inspired the blog and changed everything about how she enjoyed life in Houston, with kids!

    Reader Interactions

    Comments

    1. Noor says

      April 15, 2020 at 3:42 pm

      Noorscollins@gmail.com I still have not received the option to get my refund I spent $150 on half price tickets and am not compensated yet

      Reply
      • Jill Jarvis says

        April 15, 2020 at 4:12 pm

        I just got the text and roll-over recently. I suggest emailing CTSCstatus@rodeohouston.com if you haven't see anything.

        Reply
    2. Anita Westfall says

      March 08, 2022 at 9:17 pm

      I got the kids tickets, but none of the adults.

      Reply
      • Shelia says

        March 15, 2022 at 1:05 pm

        Hi Anita, were these tickets that you purchased in 2020 and they just sending you the kids tickets?

        Reply

    Leave a Reply Cancel reply

    Your email address will not be published. Required fields are marked *

    Primary Sidebar

    On JillBJarvis.com, you will find things to do in Houston, with kids! Find all the Houston events, things to do any day, restaurants and resources for local parents.

    Popular Posts

    • What to Do in Houston Today, January 24-February 12, 2023
    • What to Do in Houston with Kids Any Day
    • Houston Parks: Citywide Map, Pictures & Parent Reviews
    • Things to Do in Houston with Teens

    Featured On

    Go HERE for more media appearances!

    As Seen On Media Channels

    Browse Website by...

    • Parks
    • Farms and Zoos
    • Beach
    • Things to do

    Footer

    ↑ back to top

    About

    • About Jill
    • Privacy Policy
    • Disclaimer

    Newsletter

    • Sign Up! for emails and updates

    Contact

    • Contact
    • Media Kit

    As an Amazon Associate I earn from qualifying purchases.

    Copyright © 2021 JillBJarvis.com